Information on the Right of Withdrawal and Voluntary Returns

Voluntary 30-Day Return Period

In addition to the statutory right of withdrawal, Procapo Vertriebs GmbH & Co. KG offers a voluntary return period of a total of 30 days from the day you or a third party designated by you, who is not the carrier, received the goods.

To meet this deadline, it is sufficient to inform us of your return request within 30 days of receiving the goods and then return the goods to us within the deadline.

The voluntary return period does not limit your statutory right of withdrawal or your statutory warranty rights. During the statutory withdrawal period, the following statutory regulations apply.

Statutory Notice of Withdrawal

You have the right to withdraw from this contract without giving any reason within fourteen days.

The withdrawal period is fourteen days from the day,

• on which you or a third party designated by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and they are delivered together;

on which you or a third party designated by you, who is not the carrier, took possession of the last goods, provided that you ordered several goods as part of a single order and they are delivered separately;

on which you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last item, provided that you ordered goods that are delivered in several partial shipments or items.

Exercise of the Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement, for example by a letter sent by post or an email.

The withdrawal is to be sent to:

Procapo Vertriebs GmbH & Co. KG
Industriestraße 100
66802 Überherrn
Germany

Telephone: +49 (0) 6836 920215
Email: info@procapo.de

Meeting the Withdrawal Deadline

To meet the withdrawal deadline, it is sufficient to send the notice of exercise of the right of withdrawal before the expiry of the fourteen-day withdrawal period.

Consequences of Withdrawal

If you withdraw from this contract, we must refund you all payments we have received from you, including delivery costs, without delay and in any event within fourteen days from the day on which we receive your notice of withdrawal from this contract.

Excluded from the refund are additional costs incurred because you chose a different type of delivery than the cheapest standard delivery we offer.

We will use the same payment method for the refund that you used for the original transaction, unless expressly agreed otherwise. No fees will be charged to you for this refund.

We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods – whichever occurs earlier.

Return of the Goods

You must return or hand over the goods to us without delay and in any event within fourteen days from the day on which you notify us of your withdrawal from this contract.

The deadline is met if you send the goods before the expiry of the fourteen-day return period.

Return Costs

For our customers within Germany, the return is free of charge.

For returns from other European Union member states, you bear the direct costs of the return yourself.

Unfortunately, we cannot accept returns from countries outside the European Union.

Compensation for Loss in Value

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to check the condition, properties and functionality of the goods.