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FAQ / Frequently Asked Questions
How quickly will I receive my order?
Your order will usually be shipped within 1–3 business days.
You will receive a tracking number and can check the status at any time.
Our promise: A shopping experience that is just as high-quality
as our products.
How do I find the right size?
You will find a precise size chart in every product description.
If you are unsure, contact us directly – we will advise you individually.
Our goal is not just a sale, but the perfect fit.
What if something doesn't fit?
No risk for you.
If a product does not fit perfectly, you can, of course, return it within the statutory period.
Our customer service supports you personally and without complications.
Because Premium also means Premium Service.
Why should I choose Procapo?
Because you're not just buying a product – you're buying a statement.
Procapo stands for uncompromising quality, timeless elegance,
and genuine equestrian expertise. Every design is born from over 25 years
of experience in the premium segment and developed by active riders.
If you value style, function, and durability, you'll feel the difference immediately.
What differentiates Procapo from other equestrian brands?
Many brands produce for the market.
We develop from within the sport itself.
Behind Procapo are Mirco Betz and Timm Dirla – who have been
influencing international equestrian sport for over 25 years.
Our team consists exclusively of riders. Every product
is conceived, tested, and perfected under real-world conditions.
The result:
✔ well-thought-out details
✔ innovative materials
✔ luxurious feel
✔ timeless designs instead of short-lived trends
Why is Procapo in the premium segment?
Because true quality has its price – and is cheaper in the long run.
We use selected materials, produce in
small batches, and work with long-standing partners, many of whom have been
with us for over 20 years.
Our products are made to accompany you for years – not just one season.
For us, luxury means:
Perfection in detail. No compromises.
Where are the products manufactured?
We work exclusively with experienced
production partners, with some of whom we have maintained close relationships for over two decades.
These long-term partnerships guarantee consistent
quality, fair conditions, and absolute reliability.
Are your collections limited edition?
Yes – consciously.
We produce in limited quantities to ensure exclusivity
and the highest quality standards.
Do you test the products yourselves?
Yes – every single one.
Our entire team consists of active riders and genuine horse people.
We only develop products that we would use ourselves with full conviction.
If we're not enthusiastic about it, it doesn't go into the shop.
What does Procapo represent emotionally?
For respect for the horse.
For style in the saddle.
For team spirit.
For a new form of equestrian luxury that is understated – yet leaves a lasting impression.
Our daily goal:
To make the world of equestrian sport a little more beautiful.