Orders & deliveries
Shipping costs
Our shipping costs vary depending on the delivery area. You can find all the details on our shipping page.
Processing times
As soon as we receive your order, our warehouse team gets to work - we usually dispatch within 2-3 working days. However, please note that it can sometimes take a little longer for major promotions such as product launches or sales. If you are in a particular hurry, we recommend that you select express delivery at checkout so that your order arrives as quickly as possible!
Can I cancel or change my order?
Sure, we can cancel or change your order - as long as it hasn't been dispatched yet! Just write to us directly so that we can make the adjustments manually. But once your parcel is on its way, unfortunately no more changes are possible.
Delivery times
How long will it take for your parcel to reach you? Here is a rough overview:
- Germany: 2-3 working days
- Europe: 4-6 working days
- Rest of the world: 6-8 working days
Please note that these are only estimates - occasional delays caused by the shipping company can unfortunately occur. If you need your order faster, no problem! We also offer express delivery worldwide to get your parcel to you in a hurry!
Customs fees for orders outside the EU
As all our orders are dispatched from our warehouse in Germany, additional customs charges may apply for deliveries outside the EU. These charges are levied by your country and are unfortunately beyond our control. Please note that you as the customer are responsible for paying these charges.
If the delivery doesn't work out
Sometimes something goes wrong with the delivery - for reasons beyond the control of either us or the delivery service. Here are a few classics:
- Your delivery address was a bit creative (aka incorrect or incomplete).
- You simply weren't at home - despite all delivery attempts.
- Your parcel is waiting at a collection point and you have somehow forgotten it.
- The import procedure wanted to be completed, but you were difficult to reach.